Privacy Policy
Last Updated: 4/10/2024
At Letsema Telecomms ("we," "us," "our"), we prioritize the protection of your personal data and are committed to being transparent about how we handle it. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us, including via our website, services, and other communications.
1. Information We Collect
We collect various types of information, including:
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Personal Information: This includes data that can identify you directly, such as your name, contact details (email, phone number), billing address, and payment information.
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Technical Data: Information such as your IP address, browser type, operating system, device type, and usage data when you interact with our website or services.
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Communication Data: Records of your interactions with us, including customer support requests and feedback.
2. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
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Providing and managing our telecommunications services.
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Processing payments and managing your account.
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Enhancing and optimizing our network, services, and user experience.
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Responding to customer inquiries, complaints, or technical support requests.
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Sending you marketing communications, service updates, and promotional offers (where permitted by law or with your consent).
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Complying with legal obligations, industry standards, and regulatory requirements.
3. How We Share Your Information
We respect your privacy and will not sell your personal information. However, we may share your information in the following cases:
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Service Providers: We may share data with third-party service providers who assist us in delivering our services, such as billing platforms, data centers, and technical support services.
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Legal and Regulatory: We may disclose your information to law enforcement, regulatory bodies, or legal representatives when required by law or to protect the rights, property, and safety of Letsema Telecoms, our customers, or the public.
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Business Transactions: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the relevant third party.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve your browsing experience. You can control cookies through your browser settings, but please note that some features of our website may not function properly if cookies are disabled.
5. Your Rights
Depending on applicable data protection laws, you may have the following rights with respect to your personal information:
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Right to Access: Request a copy of the personal information we hold about you.
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Right to Rectification: Request corrections to inaccurate or incomplete information.
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Right to Erasure: Request the deletion of your personal information, subject to certain legal or contractual obligations.
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Right to Object: Object to our processing of your data, including for marketing purposes.
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Right to Data Portability: Request a transfer of your data to another service provider.
If you wish to exercise any of these rights, please contact us at info@letsematelecomms.co.za . We may require additional verification to ensure the security of your data.
6. Data Security
We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, we cannot guarantee the absolute security of data transmitted via the internet or other networks.
7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, to provide our services, or as required by law. Data retention periods may vary depending on the type of information and the applicable legal requirements.
8. International Data Transfers
If you are located outside of South Africa, your data may be transferred to and processed in a country other than your own. We ensure that adequate safeguards are in place to protect your personal information during such transfers, in compliance with applicable data protection laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically
10. Contact Us
If you have any questions about this Privacy Policy, our data practices, or your rights, please contact us at:
Letsema Telecomms
Info@letsematelecomms.co.za